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We
appreciate hearing from you and are happy to pass along a
few of your comments.
QUALITY
SERVICE:
"Your Customer Service rep has given us excellent service.
I don't know how she could do any better!"
D.H. (Portland, OR)
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"It's so nice
to order from you. Your knowledge of the products is most impressive
as I always get the answers to my questions. Even if you don't have
am immediate response, I know you will track down the answer I need
and get back to me immediately. Too many dealers I call have no
idea what they're
selling. They act as if I'm irritating them by asking questions
about their products. I'm so glad I finally found a dealer that's
so knowledgeable and willing to help me any way possible. Your help
and service is greatly appreciated." - Chris Askins, Operations
Director, VA Medical Center
"Hello!"
"I ordered
some poster paper yesterday and would like to thank you so much
for your quick service! I received the paper today and the m&m's
candies were a very special surprise. They are my favorite candy
and that small gesture helped brighten my day. Thank you and keep
up the wonderful work!" - S.K. - US Navy
"No one has ever
done anything like you have for us, ever. It really brightened my
day. Things are so cold these days, business wise. Your cheerfulness,
your company's prompt shipment, and the thank you's...well I don't
know what to say other than thank you. Please let your boss know that
we are very happy with your company." - Oregon Manufacturing Company
"Thank you
so much for the attention to details that your representative gave
to me. I am so appreciative that your company has employees who truly
think that the customer is first. Thanks so much." - Lisa
Business Owner Florida
Thank you for
your wonderful service. I always receive great service from your
customer service representatives and quick prompt delivery. Thank
you. Mary A. (At a state education agency)
"..thanks
a million....our Merlin is certainly much improved by your free
tune-up. Let me say again we appreciate your way of doing business!"
Nathan (Goodwill Industries)
"I
have been extremely pleased!"
C.W. (Educational Service District)
"I am writing
this letter to let you know of the wonderful customer service bthat
your salespeople provide each time I call. To interact with a dealer
that is always cheerful, punctual in returning calls, delivers what
they promise and lets me know about new products as soon as they
come out, are all attributes which I treasure as a customer. I've
enjoyed the service from Graphic Products and I look forward to
your continued great service for many years to come." - Anne
Jenkins, Training Supervisor, Fortune 500 Insurance Company
"I
wish all of my vendors supported me as well as you."
Washington State Contractor
"I just
wanted to tell you what a pleasant experience I recently had dealing
with your customer service representative. Working for a state agency,
I really appreciate good customer service, which is exactly what
I got... Thanks for a pleasant experience. I'll definitely recommend
Graphic Products, Inc. to anyone who asks." (State Parks
and Recreation)
"Quality
does pay off. Keep up the good service. Thanks."
J.T. (Air National Guard)
"You
are an excellent company to work with."
B.H. (U.S. Forest Service)
"We
will be buying from you again. Keep up the good work! " Architectural
Firm
TECHNICAL
SERVICE:
"Wow! Thank you so much! The information for default settings on
the LS250 worked perfect. You
have no idea how I've yearned for that feature. Thanks so much!".
J.D.
"We received the labeler
back today. It works great. You took less time to
fix it and return it than it took for us to send it out to you.
Thanks to you and the technician." - Dan
(Washington)
"I
love the way you pamper me and cater to my needs as soon as I call.
Your immediate help without my having to call back a dozen times,
or be put on hold for 15 minutes, is greatly appreciated. It's so
nice to know that if I'm having problems with a machine, or have
any questions about it's operation, all I have to do is pick up
the phone. I know there will be someone there who is always willing
and able to help. I wish all dealers offered services the way you
do." Bill Donaldson, Safety Manager, Pacific
Power & Light
FREE
GIFT WITH EVERY ORDER:
F. H. of a County Public Works Department says
"Thanks for the goodies in our last order!"
"I want to thank you for the addition of M&M's in my recent
order. They were a great surprise and totally made my day. I appreciate
the candy as well as the great service your company provides. "
- L.B. (Ingram Book)
"I
appreciate your quick processing of our order, your great customer
service, and especially the M&M's."
S.J.
"Thank you for the prompt delivery of tapes. I did a double
take on the packaging, got a good chuckle and then promptly hid
them from my co-workers. Ha Ha!" - Northwest
Energy Company
"Thank
you for the M&M's we received with our tape order. I called because
I think you deserve a personal thank you for such a thoughtful gesture."
- Ed at a manufacturing plant
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